What Support Options Are Available?

Customers benefit from comprehensive support services designed to help them use SmartDocuments efficiently and reliably. Through the SmartDocuments Support Portal, users can easily submit and track support requests, access relevant documentation, and make use of additional resources and tools. In addition, technical support is also available by phone, ensuring that urgent questions or challenges can be addressed quickly by experienced specialists.

The Support Portal serves as a central hub for managing support cases and provides transparent tracking of request statuses. At the same time, customers have access to helpful information, user guides, and documentation that support their day-to-day work with SmartDocuments. Response times and service levels are determined by the agreed support contract and any additional services that may have been purchased. This allows organizations to choose the level of support that best meets their requirements while benefiting from reliable and professional assistance.