Customer Stories
Our Customers. Their Stories.
Digitalization looks a little different everywhere.
That's exactly what makes it so interesting.
In our customer stories, companies and organizations offer an open look behind the scenes: How did they get started? What challenges did they face? And which solutions have truly proven effective in day-to-day work?
Here, professionals from business departments, project teams, and IT share how they have made their template and document processes more structured, transparent, and manageable. Sometimes the changes were small, sometimes transformational, but always with the same goal: making everyday work easier.
Our collection is not intended to persuade you, but to inspire you. You may discover approaches that fit your own challenges. Or perhaps you'll gain a sense of the many different paths organizations can take toward digital document creation.
Enjoy reading!
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Customer Story Woonbedrijf
Autor/in: Monique Wacht
Housing corporation Woonbedrijf is convinced of the benefits that SmartDocuments provides for improving the customer communication process. The clever layout with headers and footers, building blocks (standardized elements used in many documents, such as an mailing address), corporate identity and other reusable information are all managed in one central place.
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Customer Story Omgevingsdienst IJsselland
Autor/in: Rolf; Melanie and Joop
Environmental Authority IJsselland, a regional environmental authority in the Netherlands, works with ten local municipalities and the regional Safety Authority in a shared information environment. The authority is responsible for managing the information system on behalf of the participating organizations. To work as efficiently as possible, the authority set out to find a solution that would allow it to serve all partner organizations using a single set of templates.
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Customer Story WBS
Autor/in: Christian Solmecke
As important as it is for the Cologne law firm WILDE BEUGER SOLMECKE to provide sound legal advice to clients, so too is its ability to efficiently manage and retrieve up-to-date written submissions at any given time. Together with SmartDocuments, they developed a solution for the legal sector that is also fascinating for other specialists and high-volume businesses.
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Customer Story Waterschap Limburg
Autor/in: Raymond and Ciska
The Water Authority of the Dutch province of Limburg operates according to the principles of case-based working and utilizes SmartDocuments as a solution. Raymond Sahl and Ciska de Zwart elaborate on how SmartDocuments contributes to an efficient and transparent workflow.
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Customer StoryTrusted Shops
Autor/in: Frieder Schelle
For Frieder Schelle, Team Leader Legal Consultants at Trusted Shops, using SmartDocuments has made a major contribution to meeting increasing demands when it comes to advising online shop owners. Creating documents consistently and efficiently is crucial, especially when it comes to binding legal advice.
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Customer Story Landkreis Lüneburg
Autor/in: Sabine Burfien
The administrative municipality of Lüneburg, Germany is convinced that skilful planning and action by the public authorities have a positive influence on the quality of life of every individual. For three years, the municipality has therefore been working with the SmartDocuments software solution to facilitate document management and guarantee output management uniformity. Sabine Burfien works for the municipality's information and communication technology department as a specialist for Microsoft Office products and as a supervisor for SmartDocuments. In this interview she tells about the municipality's experiences with SmartDocuments.
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Customer Story HSK Groep
Autor/in: An Van Herck
By automating processes, freeing up more time for client contact. According to the Dutch healthcare provider HSK Groep, that is the greatest added value of using SmartDocuments. An Van Herck manages the templates within the organization and explains how she uses the software to make a difference for clients, employees, and other stakeholders.
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Customer Story Den Haag
Autor/in: Marco Boot
A way to separate the document templates from the data. That's what the Municipality of The Hague wanted when they transitioned to Microsoft Word over 15 years ago. For the conversion of the document templates, they decided on a partnership with SmartDocuments.
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Customer Story GREEFA
Autor/in: Chris Nieuwenhuize
GREEFA is the market leader in sorting technology. The sorting and packaging installations the company produces are complex and include a wide range of options. This involves intensive production procedures that make the associated quotations process considerably more complicated. GREEFA began looking for a new solution for their quotations process, in the hope of creating a dynamic tool with plenty of graphical options.
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Customer Story Groningen
Autor/in: Nico Huisman
The Municipality of Groningen has realized a successful transition to the SmartDocuments Web application. In the course of one year, all departments switched to the new system for document creation. Using a careful project approach, in which the municipality and SmartDocuments acted as partners, the new system was flawlessly commissioned.
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Customer Story Heemstede and Bloemendaal
Autor/in: Leuntje van Duijn and Irene Keehnen
The municipalities of Heemstede and Bloemendaal are actually two separate municipalities, but they act as partners when it comes to IT. This cooperation helps foster a sound IT policy. 'Stronger together' is a very fitting motto here. Leuntje van Duijn and Irene Keehnen, employees involved in computerization and also known in their organizations as the SmartDocuments Team, are happy with the municipal partnership and the role that SmartDocuments plays in it.
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Customer Story Länsstyrelserna
Autor/in: Elisabeth Mustonen
Sweden has 21 county administrative boards that collaborate at the national level to improve efficiency. One way the organization achieves this is through the use of SmartDocuments for document creation and template management. Elisabeth Mustonen, a template administrator at Länsstyrelserna, shares her experience of working with SmartDocuments.
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Customer Story Contra Costa Health
Autor/in: Ben Keizer
Carrying out the licensing and regulatory responsibilities as an EMS agency requires accuracy and efficiency in drafting documents. Ben Keizer from the Contra Costa County EMS Agency offers insights into the challenges encountered prior to implementing SmartDocuments as the agency's new document creation solution and discusses the results of working with SmartDocuments.
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Customer Story Ejendals
Autor/in: Frank Samadani
At Ejendals, a provider of safety gloves and shoes, an excellent customer experience is at the focus. Frank Samadani shares how SmartDocuments has transformed their complex process of creating safety reports, making it more efficient, professional and user-friendly.
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Customer Story GrowWork Group
Autor/in: Hasan Kazem
GrowWork Group is an HR service provider and trainer in various sectors. The company was looking for a solution to smartly convert resumes into resumes with the correct branding and found SmartDocuments. Hasan Kazem from GrowWork Group explains how the company efficiently adjusts resumes with SmartDocuments.